Support

Make sure the Play Store is signed in to the Google account that bought Premium. Open Pixel Joy and tap More › Restore purchases. Monthly, yearly and lifetime Premium all restore this way.

Open the Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions › Pixel Joy › Cancel subscription. You can also go to play.google.com/store/account/subscriptions. You keep Premium until the end of the period you paid for. Uninstalling the app does not cancel a subscription.

Purchases are handled by Google Play, so refunds follow Google Play's refund policy. You can ask for one through Google Play's refund request page.

Some payment methods take a few minutes to confirm. Keep the app open with an internet connection, then try More › Restore purchases. If it is still locked after an hour, e-mail us with the order number from your Google Play receipt (it starts with GPA.).

Ads keep Pixel Joy free. The free version shows a banner on some screens and an occasional full-screen ad between pictures. Rewarded videos are optional: watch one only if you want extra hints. Pixel Joy Premium removes ads.

If you are in the EEA, the UK or Switzerland, the app shows Google's consent message the first time you open it. To change your choice later, open More › Privacy options and update it in the same message. Anywhere, you can also reset or delete your Advertising ID in Android Settings › Privacy › Ads.

No account, no name or e-mail. The app uses Google AdMob for ads and Google Firebase for anonymous statistics, crash reports, optional notifications and remote settings. The full details are in the privacy policy.

Uninstalling the app, or clearing its storage in Android Settings › Apps › Pixel Joy › Storage, removes everything stored on your phone. To delete the analytics and crash data tied to your install, e-mail trunghieu4121993@gmail.com with the subject “Pixel Joy data deletion”, your phone model and roughly when you installed the app. We delete it within 30 days. See the privacy policy for more.

In More, switch the daily reminder or new collection alerts on or off. You can also manage them in Android Settings › Apps › Pixel Joy › Notifications.

One finger colors: tap a square, or drag across several. Use two fingers to move and pinch to zoom. If you prefer, turn on one-finger zoom in More › Colouring comfort.

Tap the bulb to use a hint: it finds the next square for you and fills it. Zooming out also helps you spot what is left.

Pixel Joy has no account or cloud save, so progress lives on your phone. If you reinstalled the app or moved to a new phone, your progress comes back only if Android's own backup restored it. Premium is linked to your Google account and can always be restored.

On Android 9 and lower the app needs the Storage permission. Allow it when asked, or turn it on in Settings › Apps › Pixel Joy › Permissions.